Conditions & Policies

Cancellation Policy

Booking & Cancellation Policy – ALTR NATIV

Free Cancellation: Guests can cancel their bookings (hotels/workations) for free up to 7 days before the check-in date. Refunds will be processed to the original payment source within 5 to 7 working days.

Non-Refundable Charges: Payment gateway charges incurred during booking are non-refundable.

Cancellations Within 7 Days or No-Show: No refunds will be issued for cancellations made within 7 days of the check-in date or for no-shows (failure to arrive on the check-in date).

Date Changes: Changes to check-in or check-out dates are not permitted. Guests wishing to modify their booking dates must cancel the existing reservation and make a new booking. We appreciate your understanding and look forward to hosting you at ALTR NATIV!

Hotel Policy

Age Policy: ALTR NATIV welcomes guests aged 18 and above to our boutique properties. Guests under 18 years are not permitted in the hotels.

Identification Requirements: At check-in, every guest must present a valid, government-approved photo ID.

Accepted IDs include:

Indian Citizens: Passport, Aadhar, Driver’s License, Voter ID (PAN cards are not accepted)
Foreign Nationals: Passport with a valid visa
Guests with local IDs may stay, except where restrictions apply (specific properties may not allow guests with local IDs).

Safety and Behavior: ALTR NATIV is committed to maintaining a safe and respectful environment for all. Any form of misconduct, harassment, or disruptive behavior will result in immediate eviction without a refund. Quiet hours begin at 10:00 PM. Non-resident guests are welcome between 9:00 AM and 9:00 PM but not in private rooms or dorms.
Community Living: Dormitory accommodations are shared spaces designed to foster connections. Group requests are subject to availability. Smoking is allowed only in designated areas.
Food and Beverage: Outside food is not permitted. ALTR-CAFE operates typically from 8:00 AM–2:00 PM and 6:00 PM–midnight.
Pet Policy: Pets are welcome in select private rooms. Not allowed in dorms. Guest is responsible for any damages.
Payments: 50% prepayment required. We accept cash, cards, and UPI.
Liability: Guests are responsible for their belongings. ALTR NATIV is not liable for loss or theft. Damages will be charged.
Alcohol, Smoking, Prohibited Substances: Allowed only in designated areas. Drugs are strictly prohibited and lead to eviction.
Technology: Use our app for contactless check-in, food orders, activity bookings, and a seamless experience.
Long-Term Stays: Not promoted. Long bookings may be canceled at our discretion.
Surveillance: CCTV is present to ensure guest safety.
Group Bookings: Not accepted. Multiple names under one group will be treated as group and may be refused.

ALTR NATIV Ethos: We invite you to embrace the ALTR NATIV ethos—where every stay is thoughtfully crafted to inspire creativity, foster connections, and reflect the charm of the local culture.

Hotel Check in Time: 01:00 PM
Hotel Check out Time: 11:00 AM

Privacy Policy

Legal Entity Information

Legal Name: ALT HAUSE Hospitality Pvt. Ltd.
Email Address: contact@altrnativ.com

Introduction

This Privacy Policy outlines the practices adopted by ALTR NATIV Hospitality Pvt. Ltd. ("ALTR NATIV," "we," "us," or "our") regarding the collection, use, disclosure, and protection of your personal information when you interact with our platform, services, or properties. By using our platform or engaging with our services, you agree to the practices described in this Privacy Policy.

Scope and Consent

This Privacy Policy applies to all individuals who interact with ALTR NATIV, including customers, guests, and users of our platform. By accessing, using, or interacting with our platform, services, or properties, you consent to the collection, processing, use, and disclosure of your personal information as described in this policy. If you do not agree to these practices, you are requested to discontinue the use of our services or platform.

Collection of Information

We collect information to provide tailored services, ensure compliance with legal obligations, and enhance your experience with us. The information collected includes:

Personal Identification Information: Full name, date of birth, gender, nationality, address, email address, contact numbers, and government-issued IDs (PAN, Aadhaar, passport, or driving license).
Financial and Sensitive Information: Credit/debit card details, bank account info, biometric data (only with explicit consent).
Behavioral and Usage Data: Browsing history, IP address, device location, preferences, and activity logs.
Demographic Data: Age, gender, lifestyle, and interests (from surveys or loyalty programs).
Reservation Data: Name, nationality, contact details, ID proofs, and co-traveler info.
Correspondence and Feedback: Personal data via emails, calls, surveys, and feedback forms.

We ensure that any sensitive personal data collected is processed only with your explicit consent, unless otherwise required by law.

Use of Information

Service Delivery and Operations: Manage bookings, check-ins/outs, payments, and security.
Marketing and Communication: Send offers, conduct surveys, and communicate updates.
Legal and Compliance: Identity verification, fraud prevention, and legal obligations.
Research and Development: Improve platform based on trends and usage data.

You can opt out of marketing emails via the unsubscribe link or by contacting us directly.

Cookies Policy

Cookies enhance your browsing experience and help us deliver personalized content.

Types of Cookies Used:

Essential Cookies: For core functionality like sessions and secure login.
Performance Cookies: Analyze traffic and improve usability.
Targeting Cookies: Personalized ads and content based on usage.

By using our website, you consent to cookies. You can manage them via browser settings. Disabling may affect features.

We use Google Analytics. See their privacy policy for more info.

Third-Party Links and Services

Our platform may link to external sites. We are not responsible for their privacy practices. Please review their privacy policies before sharing data.

Data Retention

We retain data as long as needed to:

Provide services
Comply with legal/regulatory obligations
Prevent fraud and resolve disputes
Conduct anonymized research and analysis

Data is securely disposed of post-retention unless legally required.

Your Rights

You have the right to:

Access, update, or correct your data
Withdraw consent for non-essential data processing
Request data deletion (subject to law)

To exercise these rights, email us at contact@altrnativ.in or call +91 9560113798 with the subject line “Data Request”.

Data Security

We implement measures including:

Firewalls and intrusion detection
Secure encryption for sensitive data
Regular audits and assessments

While we ensure security, internet transmission is not 100% secure. Use strong passwords and avoid unprotected networks.

Changes to Privacy Policy

This policy may be updated from time to time. Continued use after updates means acceptance. For questions, email contact@altrnativ.in or call +91 9560113798.

By accessing or using ALTR NATIV services, you agree to this Privacy Policy and consent to data collection, processing, and disclosure as stated above.

Group Booking Policy

We do not accept large group bookings by default. ALTR NATIV is designed for mindful travelers and small, organic connections, not tour-style check-ins.

However, if you're looking to book the entire hotel for a special gathering or retreat, we’re happy to consider it. Such requests must be made well in advance, and approval will depend on availability, timing, and team bandwidth.

Multiple individual bookings intended to bypass this policy may be cancelled without refund.